Who is responsible for your information?
PolyLoop Resources Ltd is the controller of personal information we use to respond to enquiries and operate this website. We are registered in England and Wales under company number 17512976. Our registered office is 2 Scott Court, Ocean Way, Cardiff, CF24 5HF, United Kingdom.
This policy covers visitors to this website and people who contact us about it or the projects it describes. Separate information may be provided for recruitment, contracts or a particular project.
Information we use
- Technical information: when you open a page, the hosting service receives information needed to deliver and protect the website, such as your IP address, requested page, request time, browser or device information and diagnostic or security events.
- Enquiry information: if you contact us, we use the name, contact details, organisation, role and information you choose to provide, together with relevant correspondence and follow-up records.
The website has no account registration, online payments, enquiry form or newsletter sign-up. It does not use visitor analytics or advertising trackers. Please avoid sending sensitive personal information or information about other people unless it is needed for your enquiry.
Why we use it and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Deliver the website, maintain its availability and investigate misuse or technical problems. | Legitimate interests in providing a reliable, secure business website. |
| Respond to an enquiry and discuss a possible project or business relationship. | Legitimate interests in communicating with people who approach us and developing our business. Where you personally ask us to take steps towards a contract with you, those pre-contract steps may instead be necessary for that contract. |
| Handle a data protection request or comply with an applicable legal duty. | Compliance with a legal obligation. |
| Keep relevant evidence to resolve a dispute or establish, exercise or defend a legal claim. | Legitimate interests in protecting our legal rights, or a legal obligation where one applies. |
Providing enquiry information is voluntary, but we may be unable to answer without enough information to understand the request and contact you. We do not treat browsing this website as consent to marketing. We do not use information collected through this website to make solely automated decisions with legal or similarly significant effects on you.
Your right to object
You can object to our use of your information based on legitimate interests, on grounds relating to your situation. Contact us using the details below so that we can consider your objection.
Hosting, sharing and overseas processing
Vercel hosts and delivers this website. It processes technical connection and service information and may process that information outside the UK, including in the United States. Its privacy notice explains its purposes, responsibilities and international-transfer arrangements, including the UK Extension to the EU–US Data Privacy Framework. Its data processing terms describe the safeguards available for processing on customers’ behalf.
Where needed to deal with an enquiry, relevant information may be handled by our authorised personnel, communications and IT service providers, or professional advisers. We may disclose information where a legal duty requires it or where necessary to establish or defend legal rights. We do not sell enquiry information.
For any overseas transfer for which we are responsible, an applicable UK adequacy arrangement or appropriate contractual safeguards must be in place. You can ask us for details of the safeguards relevant to your information.
How long information is kept
We keep enquiry information while dealing with the enquiry and any reasonably necessary follow-up. If it leads to a business relationship, a complaint or a dispute, relevant records may need to be retained for that purpose.
Retention is determined by the purpose of the record, whether it remains necessary, any ongoing relationship or unresolved matter, and applicable legal record-keeping or claims requirements. We delete or anonymise information when there is no continuing justification for keeping it. Hosting and security information is subject to the hosting provider’s service and security retention arrangements. Contact us if you need more detail about a particular record.
Your rights
Depending on the circumstances and the lawful basis, you can ask for access to your personal information, correction, erasure, restriction of use or a portable copy. You can also object as explained above. If we rely on consent for a particular use, you can withdraw that consent without affecting processing that was lawful before withdrawal.
Rights are subject to the conditions and exceptions in data protection law. We may need proportionate information to confirm your identity. We normally respond to rights requests within one month; where the law permits additional time, we will explain why. You do not normally have to pay to exercise your rights.
Contact us or raise a complaint
For a privacy question, rights request or complaint, call 01594 837789 or write to Privacy enquiries, PolyLoop Resources Ltd, 2 Scott Court, Ocean Way, Cardiff, CF24 5HF, United Kingdom. Please explain your concern and how you would like us to reply.
We will acknowledge a data protection complaint within 30 days, investigate without undue delay, keep you informed and explain the outcome. A complaint and a rights request have separate requirements and response times.
You can complain to the UK Information Commissioner’s Office at any time. Visit ico.org.uk/make-a-complaint for its current contact details and guidance. You do not have to complete our process before contacting the ICO.
Changes to this policy
We will update this page if the website or our relevant practices change. The date above identifies this version. Our cookie policy explains the site’s use of cookies and similar technologies.